Monese and Pockit are fintech companies operating in the regulated financial services industry in Europe. Following a recent acquisition, the combined entity serves customers with digital banking and payment solutions.
As a regulated financial organization, they must maintain strict security standards and compliance requirements while managing complex, multi-account AWS infrastructures across both legacy platforms. The company was undergoing significant business transformation and cost optimization initiatives following the acquisition, with pressure from leadership and the board to reduce operational expenses while maintaining service quality.
Monese faced multiple interconnected challenges following their acquisition of Pockit. Their primary challenge was unsustainable AWS costs, spending approximately $130-200K monthly with minimal commitment coverage and expired savings plans. As Louis Michael noted: "We've raised something like one ticket [for AWS support] so we've been spending 15 [thousand] a month for whatever many... seven months for one ticket resolution."
The company lacked adequate engineering resources due to post-acquisition cuts, with their DevOps team describing the situation as "inadequate... it's just not where it needs to be." The technical infrastructure presented additional complexity with a multi-account organization structure using AWS Control Tower and SSO for Kubernetes cluster authentication. Their existing MSP relationship with DoIt provided limited transparency into actual AWS costs versus billed amounts, creating reconciliation challenges.
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