Customer Success
Cloud Capital is a pioneering force at the forefront of the cloud efficiency space. We help growing technology companies slash their cloud infrastructure costs. Our cutting-edge SaaS platform offers powerful forecasting and planning capabilities, enabling our clients to make smarter, data-driven decisions. Using innovative software, we maximize customer cost savings while minimizing cloud commitment risks, ensuring our clients can scale their businesses without financial constraints.
This is an opportunity to join a well-funded startup operating in a massive, fast-growing market. Join us on our mission is to optimize cloud spending across the board, providing CFOs with crystal-clear visibility into cloud spending, freeing engineers from the burdens of cost commitments, and leveraging financial markets to mitigate risk for all stakeholders. Our unique and innovative approach ensures that our customers can achieve efficient cloud spend in harmony with cloud providers' capabilities and offerings.
Location: London, UK (Hybrid in person ~3 days per week
Type: Full-time, Individual Contributor
Cloud Capital is redefining how CFOs and engineers manage cloud costs. We’re looking for our first Customer Success Manager to support customers across the full lifecycle, from onboarding to long-term success and account growth.
This is a foundational role in a fast-growing startup — perfect for someone who thrives in a hands-on, customer-facing environment and wants to influence how we engage, retain, and grow our customer base as we scale.
We’re looking for a proactive Customer Success Manager to join our growing team and own end-to-end customer relationships across our cloud cost optimisation offering.
You’ll be responsible for guiding customers through onboarding (non technical), running regular check-ins, and serving as the primary point of contact for customer finance and operations teams. The role will also include leading quarterly finance-focused reviews with CFOs and senior stakeholders to help customers optimise cloud spend and drive business outcomes.
As one of the early hires in the customer success function, you’ll have the opportunity to build out processes from the ground up, shape best practices, and directly influence how we deliver value to customers as we scale.
Customer Success & Expansion (Primary Focus)
Internal Collaboration
We’re tackling one of the biggest unsolved problems in SaaS: helping CFOs manage and optimize cloud spend without taking on commitment risk. Backed by $7.7M in funding from top US and European investors, our experienced founding team has lived this pain firsthand, and built and exited companies before.
Our platform is already used by fast-scaling, VC-backed startups spending millions on cloud. It gives finance leaders visibility, control, and savings, without locking them into rigid deals. It’s a uniquely differentiated solution in a huge and growing market. This is a career-defining opportunity with serious upside: a leadership-level base, meaningful equity, full benefits, and the chance to shape a breakout company from day one.
We move fast, operate with high trust, and believe:
This is a hybrid role currently based in Farringdon, London, with an expectation of ~3 in-office days per week for hands-on team collaboration, faster coaching and culture building. Occasional travel for team offsites and company-wide gatherings is expected.
Please send your resume, a short note on why this role excites you, and examples of past sales playbooks you have built and teams you have scaled to careers@cloudcapital.co. We review every application and respond within one week.
Cloud Capital is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds, experiences, and perspectives. If you are unsure you meet every requirement, please apply - we value potential and growth.